Shipping & Returns

Our returns and exchange policy is subject to goods sold by LOYORA  directly to you, with no exceptions for third party sales. All policy changes will reflect on this page. In brief, we will offer a full refund if item(s) were paid for using a debit/credit card or net-banking. For this purpose, we must receive the sold merchandise with 10 days from delivery date. Goods may only be accepted if they are not damaged, used or washed and in original packaging unless damaged. We only accept cancellation or offer exchanges or refunds in cases where the product sent to you has genuine manufacturing defects.That said, in such a case, let's get further into the details:

i. An exchange request should be raised via email quoting order number to:  Sensitive cases will receive call back from the team at LOYORA.

ii. Please ship your return/exchange order to the shipping address communicated to you via email. This tends to vary based on the product. This cost will be borne by us, we may send you a shipping label that you will need to print and affix on the parcel. Please note that we may only process exchanges and returns once you have shipped us the product and we receive and verify the product.

iii. There will be no returns or exchanges for products made to custom measurements or custom orders.

iv. Exchanges are subject to the discretion of a friendly and diligent team at LOYORA Play Pvt. Ltd..

v. Refunds are processed within two- four weeks after receiving the returned goods.

vi. If the goods are delivered to you in a damaged condition, please email us  with a photograph of the product as well as the invoice details and barcode within 24 hours of receiving the product.

vii. Returned goods should retain original tags or unopened. Goods that are damaged/without tags. opened by the customer, will be returned to the customer. We hope it doesn't come to this, but should the goods returned to us by you fail to meet our returns standards, the cost of returning it to you will have to be borne by you and there will be no question of refund/ exchange. 

 Our team works to ensure a seamless & joyful experience for our clients.